The confirmed answer
The official description says the way you interact with customers can change their lives and that choices impact the branching storyline. Its feature list explicitly calls the story replayable and names multiple endings.
That is enough to know choices matter. It is not enough to responsibly label individual choices as good, bad, required, or optimal.
A spoiler-light approach
If you want to preserve your first story, make choices from the customer context instead of following an unverified route chart. The published premise is that customer interactions have consequences.
If you want a completion guide later, it should be tied to a game version and cite reproducible in-game evidence. That material is not in this launch batch.
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